The foundation of our review management system is the application of distinct protocols for handling positive and negative reviews. Negative reviews are kept in-house to facilitate ongoing improvements, while positive reviews are encouraged to be shared on public websites where potential customers can view them.
How it works
1. Placing QR codes to collect reviews
Place QR codes linking to a page with a review form on tables, receipts, and walls in the restaurant.
For your delivery and takeaway orders place QR codes on bags, items packaging, and business cards.
2. Assessing customer satisfaction
On the special page, we ask customers to evaluate their experience on a scale of 1 to 5. We don't provide a feedback form until we know whether the feedback is positive or negative.
3. Depending on the evaluation, there are two pages: one with a feedback form, and another with links to the restaurant's pages on Yelp, Tripadvisor, and Google
Feedback form for 1 to 3 stars evaluation:
For evaluation with 4 or 5 stars we ask to leave a feedback on websites with reviews:
The result is improved service and high ranking on Google, Tripadvisor, and others catalogs